References

Below you can find customer stories about some of our projects. If you would like to learn more about our solutions, we look forward to hearing from you.

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Customer Stories

customer logo infor

Reduce operational expenses with standardized Service Desk integration

portrait of customer mikael ahlberg

«Onboarding new customers has become much faster and, combined with improved stability and flexibility, we can reduce our operational expenses.»

Mikael Ahlberg, Technical Manager

Infor customers escalate incidents from their service desk tool directly to their managed service provider in near-real time. The standard software 1Gateway replaces an in-house developed custom solution with a bidirectional message exchange between Infor’s service desk, based on PureService, and various different service desk tools used by Infor’s customers. The 1Gateway approach improves the stability of data exchange, reduces operational expenses, and adds flexibility.

Story
customer logo canton aargau

A creative approach improves transparency of our IT Service

portrait of customer

«Acentix has significantly helped to shape our target architecture with its methodology and the products 1Gateway and Ceeview.»

Maurizio Mastropietro, Head of Application Management

The IT Department of the Canton of Aargau acts as a managed service provider for departments, communities and citizens. Visualizing status information about applications offered makes it possible to act proactively in the case of bottlenecks, and also improves transparency to the end user. A solid target architecture and the innovative service monitoring product ceeview are the core elements of today’s solution. End-users can access the status of their applications from a web browser or a mobile app at any time.

Story (DE)
customer logo maxon motor ag

Integration and E2E Monitoring ensures high service availability

portrait of customer

«The Acentix team works in a solution-oriented way. The team is always committed to ensuring an overall working solution.»

Markus Odermatt, System Engineer Corporate ICT-Services

Ensuring high service availability for end users in over 40 countries around the globe is one of the tasks of maxon’s IT Department. Therefore, pro-active End-to-End (E2E) monitoring has been a focal point for years. The ITSM project, based on Microsoft technology, had the challenge to integrate into the new ITSM architecture an ecosystem of network and E2E monitoring products. A creative approach, combined with a flexible integration product, has been essential to support the ITSM project effectively and efficiently.

Story (DE)
customer logo eugster frismag ag

Consistent Service Monitoring for more operational stability

portrait of customer

«Acentix is ​​competent, reliable, and always acts solution-oriented. Their support is essential for us to operate service-oriented monitoring.»

Léonard Lipp, Deputy IT Manager

The manufacturing company based in Amriswil havely relies on IT when it comes to maintain its business-relevant production processes. Recognizing bottlenecks in dependency on applications and services in an early stage is essential for reliable operation. With implementation of the innovative product Ceeview, the service-oriented IT organization is able to deliver consistent service monitoring for the first time and additionally increase overall operational stability.

Story (DE)
customer logo schutz & rettung zurich

Flexible software and E2E monitoring for 24/7 availability

portrait of customer thomas elz

«To address our needs, Acentix always has the solution in mind and goes beyond component level. Our partnership is based on openness, fairness, and professionalism.»

Thomas Elz, Team Leader AES, Schutz & Rettung Zürich

The operation center (ELZ) Schutz und Rettung is dispatching emergency operation in the greater Zurich area 24/7. SRZ follows an end-to-end strategy for infrastructure and application monitoring to fulfill operational requirements. The flexible product Ceeview is utilized to offer a central point of information based on data gathered from various systems, partially tailored to the emergency sector. This concept is followed consistently since 2018. The approach has been proven to support prioritizing events in case of a problem and at the same time improve availability.

Story (DE)

Customer Stories

customer logo infor

Reduce operational expenses with standardized Service Desk integration

portrait of customer mikael ahlberg

«Onboarding new customers has become much faster and, combined with improved stability and flexibility, we can reduce our operational expenses.»

Mikael Ahlberg, Technical Manager

Infor customers escalate incidents from their service desk tool directly to their managed service provider in near-real time. The standard software 1Gateway replaces an in-house developed custom solution with a bidirectional message exchange between Infor’s service desk, based on PureService, and various different service desk tools used by Infor’s customers. The 1Gateway approach improves the stability of data exchange, reduces operational expenses, and adds flexibility.

Story
customer logo canton aargau

A creative approach improves transparency of our IT Service

portrait of customer

«Acentix has significantly helped to shape our target architecture with its methodology and the products 1Gateway and Ceeview.»

Maurizio Mastropietro, Head of Application Management

The IT Department of the Canton of Aargau acts as a managed service provider for departments, communities and citizens. Visualizing status information about applications offered makes it possible to act proactively in the case of bottlenecks, and also improves transparency to the end user. A solid target architecture and the innovative service monitoring product ceeview are the core elements of today’s solution. End-users can access the status of their applications from a web browser or a mobile app at any time.

Story (DE)
customer logo maxon motor ag

Integration and E2E Monitoring ensures high service availability

portrait of customer

«The Acentix team works in a solution-oriented way. The team is always committed to ensuring an overall working solution.»

Markus Odermatt, System Engineer Corporate ICT-Services

Ensuring high service availability for end users in over 40 countries around the globe is one of the tasks of maxon’s IT Department. Therefore, pro-active End-to-End (E2E) monitoring has been a focal point for years. The ITSM project, based on Microsoft technology, had the challenge to integrate into the new ITSM architecture an ecosystem of network and E2E monitoring products. A creative approach, combined with a flexible integration product, has been essential to support the ITSM project effectively and efficiently.

Story (DE)
customer logo eugster frismag ag

Consistent Service Monitoring for more operational stability

portrait of customer

«Acentix is ​​competent, reliable, and always acts solution-oriented. Their support is essential for us to operate service-oriented monitoring.»

Léonard Lipp, Deputy IT Manager

The manufacturing company based in Amriswil relies on a high IT share in the production processes. Recognizing bottlenecks in dependency on applications and services in an early stage is essential for reliable operation. Since the introduction of the innovative product Ceeview, the service-oriented IT organization has been performing consistent service monitoring for the first time and subsequently increased operational stability.

Story (DE)
customer logo schutz & rettung zurich

Flexible software and E2E monitoring for 24/7 availability

portrait of customer thomas elz

«The collaboration with Acentix is personal, professional, and partner-like. They always focus on us and our needs.»

Thomas Elz, Team Leader AES, Schutz & Rettung Zürich

The dispatching control center (ELZ) of Schutz & Rettung Zürich (SRZ) is available 24/7. SRZ is pursuing an end-to-end strategy to monitor applications to ensure the same availability for their IT systems. With the use of the flexible product Ceeview as a central monitoring solution and the integration of data from surrounding systems, the implementation of the E2E strategy has been progressing. The approach is paying off, and availability has improved.

Story (DE)

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