With 1Gateway, we solve these requirements as follows:
- Standard plugins connect to the different products (REST, JSON, Webhook DB-Queries, etc.)
- Field mapping for the different message formats
- Message normalization to enable 1: N relationship
- Data enrichment (i.e., CMDB) on its way to the destination
1Gateway flexible field mapping enables automatic ticket exchange. Decoupling the tools using standard plugins increases the overall solution stability and flexibility for tool extensions or replacements.