Success factor methodology

Our methodology supports the alignment of tools and skills to make an IT project successful. Acentix principle has originated from several years of experience providing solutions to customers.

Journey from problem to solution

A mutual understanding of the problem is the starting point of any project. A smooth transition to the solution-oriented view the next step. Then a successful implementation becomes feasible when we add value with:  competence, social skills, and creativity in building the solution.

pictogram showing the path from problem oreinted to solution oriented perspectiv
maturity model showing different level of integration maturity

Journey from desire to reality

Understanding the level of maturity for your organization is essential. Between a desirable and a feasible solution, recognizing the possibilities of the organization and the products are crucial and lead to the following questions:

  • On what level is your organization today?
  • What level do we wish to achieve?
  • Are organization and product capable of supporting your journey?

Journey from concept to operation

We support and accompany you throughout the life cycle of a solution. You benefit from our experience in concept, implementation and operation gained in projects over many years.

In the conceptual phase, the best fit with the product is defined. An essential element is the maturity model. It creates transparency for all involved and is the basis of a successful implementation.

At the implementation stage, we actively support the process of integrating our product into the customer environment. We support you in the following areas:

  • Technical assistance of the project team
  • Configure product to address the requirements
  • Ensure know-how transfer to those involved

During operation, we support the teams involved in the process of incident and problem management for the implemented solution.

  • Support of the product
  • Maintenance and extensions of the solution
  • Out-tasking of operational aspects

Customer Statements

portraet of customer juerg mueller

«Acentix’s proposed solution made the difference. It addressed the central need of our project with 1Gateway as the integration platform.»

Jürg Müller, Head of Systems and Maintenance Development, VBZ
portrait of customer

«Acentix is ​​competent, reliable, and always acts solution-oriented. Their support is essential for us to operate service-oriented monitoring.»

Léonard Lipp, Deputy IT Manager, Eugster/Frismag AG
portrait of customer

«Acentix has significantly helped to shape our target architecture with its methodology and the products 1Gateway and Ceeview.»

Maurizio Mastropietro, System Specialist, Canton Aargau
portraet of the customer stefan winterberg

«Acentix is a valuable spring partner for us. We benefit from the broad expertise and many years of experience of our integration partner across various IT topics.»

Stefan Winterberg, Head of IT, Netstal
portrait of customer

«The Acentix team works in a solution-oriented way. The team is always committed to ensuring an overall working solution.»

Markus Odermatt, System Engineer Corporate ICT-Services, maxon
portrait of customer thomas elz

«To address our needs, Acentix always has the solution in mind and goes beyond component level. Our partnership is based on openness, fairness, and professionalism.»

Thomas Elz, Team Leader AES, Schutz & Rettung Zürich
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Solutions

Integrate IT monitoring data from different tools, to get your single pane of glass

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Ticketing integration beyond boundaries, to optimize the work with your MSP

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Integrate third-party sources into the CMDB, to keep data accurate and complete

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