Improve user experience with IT system integration

Our solution empowers IT teams to automate processes across systems and enterprises. It supports governance and compliance requirements and delivers data clarity, helping drive the operational efficiency.

  • Customers and vendors see real-time ticket progress and status in their native ITSM tools

  • Accurate data across the organization, essential for compliance (e.g., SOC 2, ISO 27001)

  • Eliminate siloed operations and blind spots across your IT organization

  • No more swivel chair context-switching between tools

  • Methodology provides the structure for success in complex projects

Use cases

Improved user experience and operational efficiency through flexible integration.

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ITOM Integration

detect incidents fast

  • Combine data from Zabbix, Prometheus, Dynatrace & more
  • No more blind spots – full visibility across infra, apps and services
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ITSM Integration

resolve incidents faster

  • Auto-sync ServiceNow, Jira, Remedy, Serviceware & more
  • Real-time collaboration across teams and external partners
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CMDB Integration

your single source of truth

  • Merge data from AD, vCenter, PRTG & more
  • One reliable source for assets, services & dependencies

CRM Integration

better campaigns and results

  • Auto-sync records from CRM, ERP & marketing
  • Everyone works from the same reliable data

Customer voice

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«The Acentix team consistently adopts a solution-oriented approach, ensuring the delivery of a comprehensive working solution at all times.»

Markus Odermatt, System Engineer Corporate ICT-Services, maxon
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«Acentix’s proposed solution, leveraging 1Gateway as a flexible integration platform, proved to be the deciding factor in meeting the core requirements of our project.»

Jürg Müller, Head of Systems and Maintenance Development, VBZ
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«Acentix consistently considers solutions that go beyond individual components to address our needs. Our partnership is founded on openness, fairness, and professionalism.»

Thomas Elz, Team Leader AES, Schutz & Rettung Zürich
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«Acentix demonstrates competence, reliability, and a strong focus on solutions. Their support is essential for our service-oriented monitoring operations.»

Léonard Lipp, Deputy IT Manager, Eugster/Frismag AG
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«Acentix has played a pivotal role in shaping our target architecture through their methodology and the products 1Gateway and Ceeview.»

Maurizio Mastropietro, System Specialist, Canton Aargau
portraet of the customer stefan winterberg

«Acentix is a valuable sparring partner for us. We greatly leverage the extensive expertise and years of experience from our integration partner across a wide range of IT domains.»

Stefan Winterberg, Head of IT, Netstal

1Gateway simplifies integration of disparate tools

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1Gateway data integration product connects IT management systems, to keep data accurate and complete beyond organization boundaries.

  • Bi-directional integration for “1 to many” up to “many to many” systems
  • Out-of-the-box features to address typical integration challenges
  • Low-code offerings to tailor requirements beyond standard
  • Light-weight architecture for a simple on-premises setup when required

Success factor methodology

Acentix service principles are based on:

  • Structured approach for a successful IT project
  • Methodology to align tools and skills
  • Years of experience in solving customer problems

Do you like to know more? We look forward to hearing from you.