Improve user experience with IT tool integration

The product 1Gateway connects data from different IT Management tools to improve the user experience. Data is selectively obtained from various tools using simple filter definition. 1Gateway then maps the various data to meet the requirement of the target tool. The Acentix service principle supports the alignment of skills and know-how with the tool to meet the user expectation.

  • Connect tools beyond organization boundaries

  • Low-Code data integration, no developer needed

  • 1Gateway solution is available in the cloud or on-premises

  • Acentix service principle to support standard and custom requirements

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IT Monitoring Integration

Single Pane of Glass, with data from different tools

Data from different IT monitoring tools are made available to understand what is happening across your IT landscape. We standardize the data to make it easy to present the information in a dashboard of your choice. Data can be adjusted and enriched on its way to the destination to meet the needs of the end user.

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Ticketing Integration

Automatic ticket sync, to optimize “time to resolution”

Disparate ticketing tools are synchronized beyond enterprise boundaries. Pull or Push mechanisms enable seamless integration with existing processes. Filters are available to limit what information is to be synced. No config changes in the participating tool. Ticket updates are carried out automatically, no developer is needed.


CMDB Integration

Integrate third-party sources, to keep the CMDB data complete

Integration of data from external sources to keep CMDB accurate and complete. A matching technology allows data ingestion into a CMDB of your choice. External data is automatically adjusted to meet the required format. Incoming data will either create a new CI or update an existing CI with the latest information.


1Gateway simplifies the integration of disparate tools

1gateway diagram view

1Gateway message integration product connects IT management tools, to keep data accurate and complete beyond company boundaries.

  • Bi-directional integration for “1 to many” up to “many to many” tools
  • Out-of-the-box features to address typical integration challenges
  • Low-code offerings to tailor beyond standard requirements
  • Light-weight architecture also for a simple on-premises setup, if required

Success factor methodology

Acentix service principle

A structured approach is an important factor for a successful IT project. Our methodology supports the alignment of tools and skills to make an implementation successful. Acentix principle has originated from several years of experience providing solutions to customers.

The journey from problem to solution

An assessment enables the mental transition from a problem-oriented to a solution-oriented view, essential to work on tangible value for the end user.

pictogram showing the path from problem oreinted to solution oriented perspectiv

The journey from desire to reality

Our maturity model helps understand customer expectations, to identify the challenges between technology and organization capabilities early.

maturity model showing different level of integration maturity

The journey from concept to operation

We bring know-how, experience, and social skills to the table, to transform a concept into an operational solution.

pictogram for acentix services concept, implementation and operation

Customer Statements

portraet of customer juerg mueller

«Acentix’s proposed solution made the difference. It addressed the central need of our project with 1Gateway as the integration platform.»

Jürg Müller, Head of Systems and Maintenance Development, VBZ
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«Acentix is ​​competent, reliable, and always acts solution-oriented. Their support is essential for us to operate service-oriented monitoring.»

Léonard Lipp, Deputy IT Manager, Eugster/Frismag AG
portrait of customer

«Acentix has significantly helped to shape our target architecture with its methodology and the products 1Gateway and Ceeview.»

Maurizio Mastropietro, System Specialist, Canton Aargau
portraet of the customer stefan winterberg

«Acentix is a valuable spring partner for us. We benefit from the broad expertise and many years of experience of our integration partner across various IT topics.»

Stefan Winterberg, Head of IT, Netstal
portrait of customer

«The Acentix team works in a solution-oriented way. The team is always committed to ensuring an overall working solution.»

Markus Odermatt, System Engineer Corporate ICT-Services, maxon
portrait of customer thomas elz

«To address our needs, Acentix always has the solution in mind and goes beyond component level. Our partnership is based on openness, fairness, and professionalism.»

Thomas Elz, Team Leader AES, Schutz & Rettung Zürich