ITOM Integration to detect incidents faster

We combine data from diverse tools (e.g. Zabbix, Prometheus, Dynatrace) into one pane of glass, to eliminate siloed operations and blind spots across infrastructure, application and services. However, data integration from different tools with different formats unfolds some technical challenges:

  • Reliable connection to different tools
  • Standardize data format to provide a personalized experience
  • Realtime data synchronization
  • Minimal modifications to accommodate new requirements

Message normalization

With 1Gateway, we solve these challenges as follows:

  • Standard plugins connect to the different products (REST, JSON, Webhook DB-Queries, etc.)
  • Push/Pull mechanism for handling product capabilities
  • Filtering of data for individual selection
  • Field mapping for personalized information

1Gateway enables real-time integration of different monitoring data. Using filter and mapping functionality, the data gets standardized and forwarded to a personalized dashboard.

architecture of a holistic view solution with 1Gateway
customer logo vbz

Flexible data consolidation feeds our status dashboard and improves our resource planning

portraet of customer juerg mueller

«Automatic data correlation and status visualization relives the service team from routine duties and facilitates the operational planning.»

Jürg Müller, Head of system and maintenance development

Know what is happening in your IT landscape

  • Reduce operational overhead, no context-tool switching

  • Proactive operations vs. reactive firefighting

  • Enables auto ticketing and corrective actions

Do you like to know more? We look forward to hearing from you.

More solutions

Improve user experience and operational efficiency through flexible integration.

ITSM Integration

 resolve incidents faster

CMDB Integration

 your single source of truth

CRM Integration

 for better campaigns