ITOM Integration to detect incidents faster
We combine data from diverse tools (e.g. Zabbix, Prometheus, Dynatrace) into one pane of glass, to eliminate siloed operations and blind spots across infrastructure, application and services. However, data integration from different tools with different formats unfolds some technical challenges:
- Reliable connection to different tools
- Standardize data format to provide a personalized experience
- Realtime data synchronization
- Minimal modifications to accommodate new requirements
Message normalization
With 1Gateway, we solve these challenges as follows:
- Standard plugins connect to the different products (REST, JSON, Webhook DB-Queries, etc.)
- Push/Pull mechanism for handling product capabilities
- Filtering of data for individual selection
- Field mapping for personalized information
1Gateway enables real-time integration of different monitoring data. Using filter and mapping functionality, the data gets standardized and forwarded to a personalized dashboard.