Recognize malfunctions and consequences

Starting point

How do you detect a disruption in important IT services in a hybrid environment at an early stage?

For best flexibility, your IT uses a hybrid infrastructure. The IT organization is responsible for the services offered to the end user.

An IT service is a combination of on-premises and cloud components
Monitoring responsibility for the on-premises environment lies with internal departments
Your service provider bears responsibility for the monitoring of the cloud services

Solution approach

The solution is based on the integration of data from various peripheral systems. The data is aggregated into an IT service and proactively monitored by Ceeview. A possible fault in an IT component and its effect on the whole service is visible in the service model.

The relevant data points are integrated by the internal departments’ on-premises tools. On the other hand, the provider makes data points from the cloud available via a restful-API. A critical success factor is the seamless integration of all third-party data in the Ceeview service management product.

The product ceeview offers a flexible service architecture to address monitoring needs in a hybrid environment. IT services and their dependencies are monitored in the service model. Various dashboards and seamless integration with service desk products support the incident process. The mobile APP makes service status and SLA information available to management at all times.