Starting point

How do you detect a disruption in important IT services in a hybrid environment at an early stage?

For best flexibility, your IT uses a hybrid infrastructure. The IT organization is responsible for the services offered to the end user.

  • An IT service is a combination of on-premises and cloud components
  • Monitoring responsibility for the on-premises environment lies with internal departments
  • Your service provider bears responsibility for the monitoring of the cloud services

Solution approach

illustration of an solution architecture

The solution is based on the integration of data from various peripheral systems. The data is aggregated into an IT service and proactively monitored by Ceeview. A possible fault in an IT component and its effect on the whole service is visible in the service model.

The relevant data points are integrated by the internal departments’ on-premises tools. On the other hand, the provider makes data points from the cloud available via a restful-API. A critical success factor is the seamless integration of all third-party data in the Ceeview service management product.

The product ceeview offers a flexible service architecture to address monitoring needs in a hybrid environment. IT services and their dependencies are monitored in the service model. Various dashboards and seamless integration with service desk products support the incident process. The mobile APP makes service status and SLA information available to management at all times.

ceeview application opened in a browser and mobile app
ceeview application opened in a browser and mobile app

The product ceeview offers a flexible service architecture to address monitoring needs in a hybrid environment. IT services and their dependencies are monitored in the service model. Various dashboards and seamless integration with service desk products support the incident process. The mobile APP makes service status and SLA information available to management at all times.

Benefits

  • Single point of truth in a complex and hybrid environment

  • Take advantage of existing data in respect to the IT Service

  • Best flexibility in the implementation of new requirements

Downloads

Use Case Flyer (DE)

Portfolio Products

Methodology

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IT Service Management

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IT Integration out-of-the-box

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Success factor methodology

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Portfolioprodukte

logo ceeview

IT Service Management

More
logo 1gateway

IT Integration out-of-the-box

More

Methodology

Success factor methodology

More

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Contact

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