The solution is based on a flexible integration gateway. In less than an hour the installation is completed, and the various incident management products are connected via out-of-the-box plugins. The configuration uses existing best practices. Individual adaptation of incident fields can be parameterized via a graphical user interface.
Regardless of the technology and the file format that a product (endpoint) uses, the codeless concept allows the technical connection of a product to be completed within a few hours.