Starting point
How do you present service relevant data from different sources in a coherent way for operation and management?
As part of a Microsoft-based ITSM solution, you use System Center Operations Manager (SCOM) for monitoring.
- SCOM is the umbrella system for all ITSM aspects
- Additional network and application monitoring products are in use
- Threshold alarms from within all products need to be seamlessly integrated with the SCOM solution
- Bottlenecks based on performance data from additional tools must be detected in a timely fashion
Solution approach
The solution is based on the integration component 1Gateway, which integrates all tools with SCOM via “one” single management pack. 1Gateway connects with the specialized tools using so called out-of-the-box plugins. The messages are standardized to fit the requirements within the SCOM presentation layer.
A filter mechanism allows a selective use of the data from specialized tools. Data is enriched as needed with CI information (configuration item) on its way to the destination. The various origins of performance data displayed in SCOM can easily be identified by the appropriate TAGs.
A filter mechanism allows a selective use of the data from specialized tools. Data is enriched as needed with CI information (configuration item) on its way to the destination. The various origins of performance data displayed in SCOM can easily be identified by the appropriate TAGs.
Benefits
Reduce mean time to repair – consistent data across all tools consolidated in SCOM
Only one Management Pack for various tool integration
Simplifies integration of additional 3rd party integration
Portfolio Product
Methodology
IT Integration out-of-the-box
Success factor methodology
Portfolio Product
IT Integration out-of-the-box
Methodology
Success factor methodology
More Use Cases
Recognize malfunctions and consequences
How do you detect a disruption in important IT services for which internal IT bears service responsibility in a hybrid environment at an early stage?
Optimize Incident Management Process
How can you reduce the burden of handling incidents when multiple products across organizations are involved?
Create decision basis for department
How do you present data from various tools in order to be able to forecast the trend of a business-critical service?
More Use Cases
Recognize malfunctions and consequences
How do you detect a disruption in important IT services for which internal IT bears service responsibility in a hybrid environment at an early stage?
Optimize Incident Management Process
How can you reduce the burden of handling incident tickets when multiple products across different organizations are involved?
Create decision basis for department
How do you present data from various tools in order to be able to forecast the trend of a business-critical service?
Contact
Would you like to know more? We look forward to hearing from you.