An intuitive web interface enables service modeling via drag & drop. Thanks to the service-oriented architecture, service indicators and the relationships between them are available in a single view: For example: service model with associated assets, service level agreements and even open incidents.
Problems are indicated by a traffic light system in the service model. Thanks to the architecture «drill down» to the error message is available. Service availability is linked to a service level agreement according to compliance specifications. Status reports on availability and quality can be either called manually or periodically sent to recipients as a PDF.
Service relevant data points may be collected directly within CeeView from an end-to-end perspective. In addition, a richful API is available, which allows easy integration of third-party products. The integration is not limited to data points, but can be used up to automatic creation of a service model from external configuration data.