Improve user experience with IT tool integration
With the 1Gateway product, we improve the user experience by facilitating seamless data exchange between different IT Management tools. Our solution effectively handles diverse data formats to make them look the same across products and organizations.
Ticketing Integration
Ticketing Integration to optimize time-to-resolution
Escalating incidents to external support organization lead to costly double entries, unclear responsibilities, and impossible SLA. Ticketing integration seamlessly connects different tools and enables an efficient ticketing exchange.
Custom Integration
Seamless integration for consistent marketing & sale
Launching a marketing campaign or identifying additional sales potential is based on up-to-date master data. When data is collected in different organizations or products, our integration ensures data consistency among the products.
1Gateway simplifies the integration of disparate tools
1Gateway message integration product connects IT management tools, to keep data accurate and complete beyond company boundaries.
- Bi-directional integration for “1 to many” up to “many to many” tools
- Out-of-the-box features to address typical integration challenges
- Low-code offerings to tailor requirements beyond standard
- Light-weight architecture for a simple on-premises setup too, if required
Success factor methodology
Acentix service principle
A structured approach is an important factor for a successful IT project. Our methodology supports the alignment of tools and skills to make an implementation successful. Acentix principle has originated from several years of experience providing solutions to customers.
Customer Statements
«Acentix demonstrates competence, reliability, and a strong focus on solutions. Their support is essential for our service-oriented monitoring operations.»
«Acentix has played a pivotal role in shaping our target architecture through their methodology and the products 1Gateway and Ceeview.»
«Acentix’s proposed solution, leveraging 1Gateway as a flexible integration platform, proved to be the deciding factor in meeting the core requirements of our project.»
«Acentix is a valuable sparring partner for us. We greatly leverage the extensive expertise and years of experience from our integration partner across a wide range of IT domains.»
«The Acentix team consistently adopts a solution-oriented approach, ensuring the delivery of a comprehensive working solution at all times.»
«Acentix consistently considers solutions that go beyond individual components to address our needs. Our partnership is founded on openness, fairness, and professionalism.»